Today we would study how digital marketing can be used for a big and crucial Finance Sector (the Lending Business sector).
We have already discussed the importance and future of mobile and Mobile App market.
Finance industry is one of the biggest industry in the economy and we will see how a mobile App revolution can be leveraged by a finance sector to increase their business. This doesn't stop here we would be talking about how the traditional offline channel of sourcing can be smartly integrated with on-line channel.
Working for almost a year with a BFSI (Banking, Financial services and Insurance) on Lending product of business Loan as a digital marketing manager I have seen the short comings of digital channel. This article will address one of the crucial issue of nurturing the DSA (Direct Selling Agents) and affiliate channel and taking it to the next stage.
Objective:
• To effectively use the mobile application form for DSA (Direct Selling Agents) and other partners• To create the first DSA-Mobile CRM which will help to generate leads, track performance, reporting and commission update and announcing of special offers and incentives.
Why Mobile Application for Finance Sector:
- Almost every DSA and channel partner ( Chartered Accountants) has a smart phone
- They understand the usage of mobile applications
- Mobile application will help in speedy response which is time independent
- He does not have to call or manually send documents every time or every case
In principal approval will be given in Real Time which will delight the customer and enhance the DSA service
How will this help:
- Every time a DSA or channel partner gets any requirement of Loan he will not call the sales manager and wait for his arrival. He can directly enter the details of the customer in our mobile application and can check the basic eligibility criteria.
- Consider a CA ( chartered Accountant) whose primary business is different, if he is your partner its not feasible for him to follow up with the customer and the sales manager every-time for each case.
- He can simply fill the mobile App form check the eligibility and even you get the update about the new customer with the partner. Doesn't that sound good?
- Application will give better tracking of the Leads
- Our partner will have easy tracking facility and all other customer status related update on the mobile. which also includes his incentives and payment disbursal.
What is to be done.
Create a mobile Application for DSA ( Direct Selling Agents) and other partners- Create application form for each product eg: (Business Loan, Personal Loan, Home Loan etc)
- Integrate the BASIC eligibility parameter to give loan with in the form.
- These leads will be captured in the system ( backend)
- The sales manager will be intimated about the lead through an auto SMS trigged by the moible application.
Process and Other Advantages
- Every DSA has at least 4 – 5 tie up with other banks and NBFCs.
So its crucial that we are on top of his mind and he calls us for each and every case.
With mobile App he is bound to check the eligibility of every new case.
Also because of the ease and comfort that we provide he would prefer us over others. - With one application for all products, he will also start giving new business for other products which he earlier din't.
- Once the lead is entered in the mobile application form the respective location or DSA's sales manager will be informed with auto triggered SMS about the lead.
With the available information captured in the mobile app sales Manager can prioritize which case should be taken at priority also if there is lack of information the sales manager can guide the DSA and ask for more supporting documents before visiting the DSA office. - We can track month on month performance of each DSA and partner and plan our next month accordingly, we can understand on how each DSA or partner is contributing and whom should we focused on. The one whose performance is decreasing can be pushed for more business.
- New Incentive plans and special contest incentives and prizes could be sent to all DSA with a single push message service on our application. This will ensure that information has been distributed to all.
- Weekly Updates and Ranking report can be shared with them. Customer status update and commission payment update will be given on the mobile itself.
- With So much of ease and facility we would be a preferred choice of DSA and affiliate partners to work with.
- Because its very easy to check the eligibility on line with in minutes DSA will enter every lead in the application. This will help us to generate more leads.
We will succeed in creating a repository of all Eligible and Not Eligible lead – which will help us to increase the database for cross selling.
So I think I have listed lot many points for Us to consider mobile App digital marketing for Finance sector. Do let me know what you think about this.




